Privacy policy

for the website www.separation.group

SEPARATION AG respects your privacy and personal sphere. Data protection is a matter of trust, and your trust is important to us. It is therefore important to us that your personal data is protected and collected, processed and used in a legally compliant fashion.

To ensure that you feel secure when visiting our websites, we strictly observe the legal provisions when processing your personal data, including the requirements of the EU General Data Protection Regulation (GDPR), which have been in force throughout Europe since 25 May 2018. In this policy, we would like to inform you about the data we collect and its use.

We process your data only if you have given us your express consent to do so; if it is for the purpose of performing a contract or taking steps in connection with a service prior to entering into a contract; or if the relevant laws permit or require the processing of data. Under no circumstances do we sell your data or pass it on to unauthorised third parties.

In the following, we are happy to inform you in detail about how your data is handled when you visit our website. In particular, you will find information relating to:

the type of personal data concerning you that we collect;
the grounds for the processing of your personal data;
the persons who may disclose your personal data;
the retention periods for your personal data;
the security measures applied by SEPARATION AG to protect your personal data;
your rights in relation to your personal data and the steps that need to be taken to exercise those rights.

By using THE WEBSITE, you accept the following principles regarding the protection and processing of personal data.

1. CONTROLLER OF DATA PROCESSING

The controller of the data processing is:

SEPARATION AG
Gewerbestrasse 16
4731 Eynatten, Belgium
Represented by the delegated managers Jürgen Greiwing and Matthias Geiss
Tel.: + 32 (0)87 560 830

You can contact the person responsible for data protection at datenschutz@separation.group or via our postal address, adding the line ‘Data Protection’.

2. PURPOSE OF DATA PROCESSING

1. Management of the website and log files

When you visit our website, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in what is called a log file. The following information is collected without any action on your part and stored until it is erased automatically:

The information collected may include the following data:
IP address of the requesting computer
date, time and duration of access
name and URL of the retrieved file
information about the browser type and version used
the user’s operating system
hashed mobile device identifiers
hashed cross-device identifiers
geoinformation
language setting of the browser used
information about the user’s internet service provider
websites from which the user’s system accesses our website (referrer URL)
websites accessed by the user’s system via our website

The aforementioned data is processed by us for the following purposes:

provision of the website;
ensuring a smooth connection to the website;
ensuring comfortable use of our website;
evaluation of system security and stability; and
for other administrative purposes.

Under no circumstances do we use the data collected for the purpose of drawing conclusions about you as a person.

The data that is collected to provide the website is stored for the duration of the respective session and then erased.

If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this time is possible. In this case, the IP addresses of the users are erased or depersonalised such that a link to the User is no longer possible.

The collection of data for the provision of the website and the storage of log files is essential for the smooth provision of our website. Consequently, there is no possibility of objection on the part of the user.

The legal grounds for the temporary storage of data and log files are GDPR Article 6(1)(f) and our legitimate interest. As this data is only technologically necessary data that is processed automatically and with minimal-intensity intervention, no fundamental rights or freedoms of the data subjects are impacted noticeably. Users have legitimate confidence in the technical security of the website, which means which means their expectations are met. The interest of the website operator in secure and functional operation overrides the interest of the users in the exclusion of this minimal, objectively justified data processing.

2. Cookie consent manager

This website uses the locally integrated cookie consent technology ‘NETZCOCKTAIL Consent Management Platform’ to obtain your consent to the storage of certain cookies on your device and to document them in accordance with data protection regulations.

When you access our website, the following personal data is processed:

consent data (consent ID, date and time of consent, browser user agent and consent status)
device data (HTTP agent, HTTP referrer)
visited URL
language of the user
IP address

Furthermore, the service stores a technologically necessary cookie in your browser in order to be able to match the consent you have given or its withdrawal to you. The data collected in this way is stored until you ask us to erase it, delete the cookie yourself or the purpose for which the data is stored no longer applies. Mandatory statutory retention obligations remain unaffected by this.

Cookie consent technology is used to obtain the legally mandated consent to the use of cookies. The legal grounds for this are GDPR Art 6(1)(c).

3. Use of the contact form

For questions of any kind, we offer you the option to contact us via a form provided on the website. It is necessary to provide a valid email address so that we know who sent the enquiry and so that we can answer it. Further information can be provided voluntarily. Lastly, we may obtain information about you from publicly and commercially available sources in accordance with applicable law. In addition, we may collect other information that you allow third parties to provide to us. All information concerning you that we collect may be combined to help us improve our products and services and tailor our communications to you.

The personal data collected by us when you contact us will be erased after your enquiry has been dealt with as long as there are no statutory retention obligations. If a contractual relationship is established, we store the data for the duration of the contractual relationship and beyond that for the legally mandated retention period.

The processing of data for the purpose of contacting us takes place in accordance with GDPR Art 6(1)(a) on the basis of your voluntarily granted consent. If the contact is potentially aimed at a contractual relationship or steps taken prior to entering into a contract, the grounds are GDPR Art 6(1)(b).

You may at any time withdraw your consent to the processing of the personal data that you provided to us when contacting us via the form with effect for the future. All you need to do is send an informal email to sales@separation-ag.com. If you withdraw consent, we will erase your personal data immediately as long as there are no statutory retention obligations.

4. Use of Google reCAPTCHA

To protect your contact form enquiries, we use the reCAPTCHA service provided by Google Ireland Limited. The purpose of this service’s query is to distinguish if the entry is being made by a human being or improperly through automated, machine-based processing. The query includes sending to Google the IP address and any other data required by Google for the reCAPTCHA service. This is subject to the privacy policy of Google Ireland Limited (https://policies.google.com/privacy).

The data collected as part of the use of reCAPTCHA is stored in accordance with Google’s privacy policy. This data is only kept for as long as necessary to fulfil the purposes for which it was collected and in accordance with the legal provisions.

Personal data may be transferred to the parent company Google LLC, based in the USA. For the USA, the European Commission has passed an adequacy decision regarding the transfer of data, and the data recipient Google LLC is certified in accordance with the EU–US Data Privacy Framework.

The data processing takes place in accordance with GDPR Art 6(1)(a) on the basis of your voluntarily granted consent as part of the use of the contact form.

You can withdraw consent you have previously given to the processing of personal data at any time with future effect using the Consent Management Tool.

5. Use of Google Analytics

For the purposes of statistical analysing and optimisation of our online offering, we use the Google Analytics service provided by Google Ireland Limited. The service makes it possible to analyse usage patterns on our website, for example by evaluating page views, dwell time or click behaviour. This use includes sending to Google the IP address and any other data required by Google for the Analytics service. This is subject to the privacy policy of Google Ireland Limited (https://policies.google.com/privacy).

The data collected as part of the use of Google Analytics is stored in accordance with Google’s privacy policy. This data is only kept for as long as necessary to fulfil the purposes for which it was collected and in accordance with the legal provisions.

The data processing takes place in accordance with GDPR Art 6(1)(a) on the basis of your voluntarily granted consent as part of the use of this website.

If consent is not given to the use of Google Analytics, no statistical analysis of your visit will take place. You can withdraw consent you have previously given to the processing of personal data at any time with future effect using the Consent Management Tool.

6. Use of Google Tag Manager

We use Google Tag Manager from Google Ireland Limited for the technical management of website tags and for the integration of other services on our website. The Tag Manager itself does not process any personal data of users, but it does trigger other tags that may themselves collect data in some cases. The use of Google Tag Manager includes sending to Google the IP address and any other technologically required data. This is subject to the privacy policy of Google Ireland Limited (https://policies.google.com/privacy).

The data collected as part of the use of Google Tag Manager is stored in accordance with Google’s privacy policy. This data is only kept for as long as necessary to fulfil the purposes for which it was collected and in accordance with the legal provisions.

The data processing takes place in accordance with GDPR Art 6(1)(a) on the basis of your voluntarily granted consent as part of the use of this website.

If consent is not given to the use of Google Tag Manager, certain content or services may not be loaded on the website as intended. You can withdraw consent you have previously given to the processing of personal data at any time with future effect using the Consent Management Tool.

7. Use of Google Ads Conversion Tracking

We use the Google Ads Conversion Tracking service provided by Google Ireland Limited to measure the success of our online advertising campaigns. The service enables us to track whether users came to our website via a Google ad and performed certain actions on it (e.g. contacting us or making a purchase). This use includes sending to Google the IP address and any other data required by Google for the service. This is subject to the privacy policy of Google Ireland Limited (https://policies.google.com/privacy).

The data collected as part of the use of Google Ads Conversion Tracking is stored in accordance with Google’s privacy policy. This data is only kept for as long as necessary to fulfil the purposes for which it was collected and in accordance with the legal provisions.

The data processing takes place in accordance with GDPR Art 6(1)(a) on the basis of your voluntarily granted consent as part of the use of this website.

If consent is not given to the use of Google Ads Conversion Tracking, the success of our ads will not be measured. You can withdraw consent you have previously given to the processing of personal data at any time with future effect using the Consent Management Tool.

8. Use of Google Maps

We use the Google Maps service provided by Google Ireland Limited to integrate interactive maps for displaying locations. The request includes sending to Google the IP address and any other data required by Google for the service (e.g. location data, usage behaviour on the map, etc.). This is subject to the privacy policy of Google Ireland Limited (https://policies.google.com/privacy).

The data collected as part of the use of Google Maps is stored in accordance with Google’s privacy policy. This data is only kept for as long as necessary to fulfil the purposes for which it was collected and in accordance with the legal provisions.

The data processing takes place in accordance with GDPR Art 6(1)(a) on the basis of your voluntarily granted consent as part of the use of the contact form.

You can withdraw consent you have previously given to the processing of personal data at any time with future effect using the Consent Management Tool.

9. Integration of YouTube content

We use the YouTube service provided by Google Ireland Limited to embed multimedia content. The videos are stored on the platform www.youtube.com and can be played directly from our website. Integration takes place in enhanced data protection mode. Data is only transmitted to YouTube when a video is played. This use includes sending to Google the IP address and any other data required by Google for the YouTube service. This is subject to the privacy policy of Google Ireland Limited (https://policies.google.com/privacy).

The data collected as part of the use of YouTube is stored in accordance with Google’s privacy policy. This data is only kept for as long as necessary to fulfil the purposes for which it was collected and in accordance with the legal provisions.

The data processing takes place in accordance with GDPR Art 6(1)(a) on the basis of your voluntarily granted consent as part of the use of our website.

If consent is not given to the use of YouTube, embedded videos cannot be played. You can withdraw consent you have previously given to the processing of personal data at any time with future effect using the Consent Management Tool.

10. Use of the ISSUU service

To integrate digital publications (e.g. brochures, catalogues), we use the ISSUU service provided by Bending Spoons S.p.A., via Nino Bonnet 10, 20154 Milan, Italy. The service makes it possible to display interactive documents directly on our website. The use includes sending the IP address and any other data required by Issuu for the service to Issuu (e.g. usage behaviour when accessing the embedded content, etc.). The data protection provisions of Bending Spoons (https://issuu.com/legal/privacy) apply.

The data collected as part of the use of ISSUU is stored in accordance with the provider’s data protection regulations. This data is only kept for as long as necessary to fulfil the purposes for which it was collected and in accordance with the legal provisions.

Personal data may be transferred to the parent company Issuu Inc., 131 Lytton Ave, Palo Alto, CA 94301, based in the USA. For the USA, the European Commission has passed an adequacy decision regarding the transfer of data, and the data recipient ISSUU is certified in accordance with the EU–US Data Privacy Framework.

The data processing takes place in accordance with GDPR Art 6(1)(a) on the basis of your voluntarily granted consent as part of the use of our website.

If consent is not given to the use of ISSUU, no interactive publications will be displayed. You can withdraw consent you have previously given to the processing of personal data at any time with future effect using the Consent Management Tool.

11. Integration of the whistle-blower system (whistle.law)

We use the whistle-blower system of whistle.law GmbH, Georgenstrasse 27, 82054 Sauerlach, which can be accessed via the platform www.whistle.law, so that employees and external persons can submit legally compliant reports. The system enables reporting of grievances or legal violations within the organisation in a manner compliant with the GDPR and German Whistle-Blower Protection Act (HinSchG). The use includes the processing of voluntarily transmitted personal data. The privacy policy of whistle.law (https://www.whistle.law/datenschutz) applies.

The data collected as part of the use of the whistle-blower system (e.g. content of reports (voluntarily provided information), contact details if applicable (if not anonymous), technical metadata (e.g. time stamp of submission), …) is processed and stored in accordance with the provider’s data protection provisions. The data is only stored for as long as is necessary to process the report (usually a maximum of three years after the conclusion of the procedure) and in accordance with the legal requirements.

Data is processed in accordance with GDPR Art 6(1)(c) (legal obligation) and GDPR Art 6(1)(f) (legitimate interest in internal compliance).

12. General information about cookies and services

As described above, this website uses cookies and comparable functions to process device information and personal data. The purpose of the processing is the integration of content, external services and elements of third parties, statistical analysis/measurement, personalised advertising and the integration of social media.

A cookie is a small file that is downloaded to your browser when you access certain websites. Cookies allow the website owner to recognise your preferences. This can help us to ensure more user-friendly navigation for you. For example, cookies allow us to remember your language preferences so that you do not have to set them each time you visit our website. Cookies usually contain the following information:

he name of the server from which they were sent;
the lifetime of the cookie;
a value – usually a unique number generated randomly (The server on the website that sends the cookie uses this number to recognise you when you return to our website or navigate from one page to another.).

The different types of cookies used

a) Types of cookies

Session cookies: these are automatically deleted at the end of your visit.
Persistent cookies: these remain stored on your device until you delete them or until they are automatically deleted by your web browser.

b) Categories of cookies

Necessary cookies: these cookies are necessary to enable you to navigate the website and use its functions.
Preference cookies: these cookies allow a website to remember information that influences the way the website behaves or looks, such as your preferred language or the region you are in.
Statistical cookies: these cookies collect information about how visitors use a website, such as which pages are visited most often and whether visitors receive error messages from websites. These cookies do not collect data that identifies a visitor.
Marketing cookies: these cookies are used to deliver relevant ads to visitors and to measure the effectiveness of advertising campaigns. They are usually placed by third-party providers with our permission.

Cookies are stored on your device and transmitted from it to our website. For this reason, you also have full control over the use of cookies. You can at any time delete cookies that have already been stored. This can also be done automatically. You can find out how long a cookie is stored in the cookie settings or in the Cookie Consent Manager on our website.

The processing of the data collected through necessary cookies is based on GDPR Art 6(1)(f). Our legitimate interest is in optimising the functionality of our website. For all other cookies, we require your consent, which you can give via our Cookie Consent Manager. The legal grounds for the processing of data are GDPR Art 6(1)(a).

You can withdraw your consent at any time with effect for the future and prevent the storage of cookies by selecting the corresponding settings in the Cookie Consent Manager or your browser software. You can configure your browser settings so that you are informed about the setting of cookies and only allow cookies in individual cases, prohibit the acceptance of cookies in certain cases or in general and activate automatic deletion of cookies when closing your browser. If cookies are deactivated, the functionality of this website may be limited.

Information on the cookies used, the corresponding data processing and the storage periods can be found in the following Cookie Policy of the Cookie Consent Manager.

Cookies an Services

Your current state: rejected
Your consent ID: 5846b66f16413b3e
Consent date: 31 March 2025, 18:17:12

Change consent

14. Social networks

We do not use social network plug-ins on our website that automatically transmit data to these networks. The links on our website link directly to our Facebook, Instagram and LinkedIn pages only. In this way, no kind of user data is transmitted to the respective providers.

3. RECIPIENTS OF THE DATA

In certain situations, we may disclose data we have collected. We will only disclose your personal data to authorised and specified recipients in order to fulfil the above-mentioned purposes.

Potential recipients of your personal data include:

affiliated, parent or sister companies of SEPARATION AG. Affiliated companies include all subsidiaries, joint venture partners and other entities that we control or that are under common control with us;
the internal Sales and Marketing, Finance & Accounting and Customer Care departments, the service areas responsible for customer relationships as well as the logistics and IT service areas of SEPARATION AG as well as its employees who need to access the personal data in order to provide the service (‘need-to-know principle’);
service providers of SEPARATION AG who are involved in the technical provision of our service to enable our service, to provide the service on our behalf, to provide service-related services or to assist us in analysing the use of our service. However, they are obliged to process the data in accordance with the applicable data processing agreement and not to disclose or use it for other purposes.
data processors of SEPARATION AG who work on our behalf and under our control;
legal advisers, tax advisers and auditors where necessary to safeguard our legitimate interests;
courts or public authorities if we are legally obliged to disclose information;
third parties in the context of corporate restructuring or mergers or acquisitions (M&A), subject to applicable data protection regulations;
possibly to persons to whom we transmit your personal data at your express request.

4. STORAGE PERIODS

We only retain your personal data for as long as necessary to fulfil the relevant purpose. Corresponding storage periods have already been mentioned in the description of the various processing activities and in the Cookie Policy.

5. Transfer of your data to third countries (outside the EEA)

As a general rule, we do not disclose, transfer or otherwise disseminate personal data to third countries (outside the European Economic Area) unless the purpose of the service requires it, it is required by law or you expressly consent to such transfer.

Data processing on our behalf may be done by a processor outside the EU or the EEA. If there is no adequacy decision by the European Commission in relation to the recipient country in such a case, we agree with an appropriate service provider appropriate safeguards for the protection of personal data, in particular by concluding the applicable EU standard contractual clauses.

5. Protection of your data/technical and organisational measures (TOM)

We take a number of technical and organisational measures necessary to protect your personal data and limit the risk of destruction, loss, alteration, access or unauthorised processing.

We value your trust when you provide your personal data and therefore strive to use commercially acceptable administrative, technical and physical security measures to protect it. In particular, all personal data that you provide when registering or using the website is transferred to us with SSL encryption. Your data is password protected on all systems on which it is stored. The persons who have access to it are prohibited from disclosing your data to third parties due to strict security requirements.

Although we take robust measures to protect the personal data you provide to us, it is important to understand that no security system is infallible or immune to breach. Likewise, no data transmission over the internet or other networks can be 100% protected against interception or misuse. This means that while we strive to protect your personal information, we cannot warrant or guarantee the absolute security of the data you transmit to us, for reasons including rapid technological change and the emergence of new threats. Please keep in mind that all information sent over the internet is potentially at risk and can be viewed by unauthorised persons.

6. YOUR RIGHTS AS A DATA SUBJECT

You have a number of rights in relation to the protection of your personal data. Subject to the scope and significance of the relevant legislation, in particular the GDPR, you have the right to:

obtain access to the personal data concerning you that is processed by us in accordance with GDPR Art 15. In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or is being disclosed, the planned storage period, the existence of rights to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it has not been collected from us as well as the existence of automated decision-making, including profiling and, if applicable, meaningful information about the details of it (right of access).
obtain without undue delay the rectification of inaccurate personal data or the completion of your personal data stored with us in accordance with GDPR Art 16 (right to rectification);
obtain the erasure of your personal data stored with us in accordance with GDPR Art 17 unless the processing is necessary for exercising the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims (right to be forgotten);
obtain the restriction of the processing of your personal data in accordance with GDPR Art 18 and in compliance with the statutory provisions to which we are subject insofar as the accuracy of the data is contested by you, the processing is unlawful but you oppose its erasure and we no longer need the data, you require it for the establishment, exercise or defence of legal claims or you have objected to the processing in accordance with GDPR Art 21 (right to restriction);
receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format or to obtain its transmission to another controller in accordance with GDPR Art 20 (right to data portability);
object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you in accordance with GDPR Art 21 insofar as your personal data is processed on the basis of legitimate interests pursuant to GDPR Art 6 (1)(f) (right to object);
withdraw at any time consent that you have granted to us in accordance with GDPR Art 7(3). This may result in us no longer continuing the data processing based on this consent in the future (right to withdraw consent); and
lodge a complaint with a supervisory authority in accordance with GDPR Art 77 (right to lodge a complaint with the competent supervisory authority).

Generally speaking, you can contact the supervisory authority at your usual place of residence or place of work or at our company headquarters for these purposes.

7. AMENDMENTS

This privacy policy is currently valid and dated April 2025.

Due to the further development of our website and offers on it, or due to changed legal or official requirements, it may be necessary to update this privacy policy from time to time.

We therefore recommend that you check this page regularly for any amendments. We will notify you of any amendments by posting the new privacy policy on our website, where it can be accessed and printed by you at any time. These amendments will take effect immediately after they are posted on this page.

This privacy policy, its interpretation and its implementation are governed exclusively by Belgian law. The courts of Belgium shall have exclusive jurisdiction over all disputes arising from the interpretation and implementation of this policy.

8. CONTACT US

If you have any questions or suggestions about our privacy policy, please do not hesitate to contact us via email at datenschutz@separation.group or by phone at +32 (0)87 560 830.